Updated 27 October 2023

The term course or courses refers to any club coaching course consisting of a series of six weekly sessions.

The term session or sessions refers to any club pay & play coaching session, class or holiday camp booked indivisually.

Bookings

Our courses and sessions are booked and paid for online in advance. 

Full Courses and Sessions

If a course or session is showing as ‘full” when you book online, please give us a call on 01903 247270 or email info@wwc.org.uk with details of the course or session and the dates and we will happily discuss alternative solutions.

Cancellation Policy

If you are unable to attend a course which you have booked and paid for but has not yet started, please contact us and let us know by telephone or email. We will arrange to transfer your booking to the next available similar whole course starting on a date acceptable to you. We will only transfer bookings where at least 48 hours’ notice is given before the start of a course. We regret that we are unable to transfer bookings once a course has started. 

If you are unable to attend a session which you have booked and paid for, please contact us and let us know by telephone or email giving at least 24 hours’ notice before the session start time to let us know. We will arrange to transfer your session, class or holiday camp to the next available similar session on a date acceptable to you. We will only transfer bookings where at least 24 hours’ notice is given before the start of a session. We regret that we are unable to transfer bookings after the session has started.

If a course or session needs to be cancelled by us for any reason, participants will be given as much advance notice as possible and offered an alternative booking of at least similar value starting on a date acceptable to you. If no acceptable alternative date can be found, we agree to provide a full refund.  

In the event of bad weather affecting outside courses or sessions, participants will receive an email around one hour before the session start time. If you are unsure whether a class is running, please call reception on 01903 247270.

Refunds

West Worthing Club will only cancel a course, part of a course or session in exceptional circumstances. In such cases an appropriate refund of course / session fees, or a credit against the next course, will be given to participants. If a participant misses part of a course or session because of serious injury or illness, a part refund or credit can be applied for subject to approval by the Club Manager or Club Director.

Privacy Policy

West Worthing Club CIC is dedicated to safeguarding and preserving your data privacy and your personal information will be treated properly and securely in accordance with current data protection legislation. Further information can be found within our Privacy Policy on our website.

Photography, Video & CCTV Policy

Occasionally, video footage and photography may be taken during games, events and coaching sessions by people approved by West Worthing Club. Such images and footage will be appropriate and only used for club marketing purposes, in accordance with the Club’s Safeguarding Policy which can be found on the Club website. If you object to having your image used, please contact the Club Reception in writing. Please note that CCTV is only used for site surveillance and security.

Safeguarding Policy

West Worthing Club follows the guidance on Safeguarding as issued by our sports’ national governing bodies. Please see our Safeguarding Policy which can be found on the Club website.

Diversity and Inclusion Policy

West Worthing Club policy is to treat everyone fairly and with respect; to ensure all members and visitors are not denied access to our facilities because of a discriminatory reason. Please see our Diversity and Inclusion Policy which can be found on the Club website.

Welfare Officers

The Club Welfare Officers are responsible for overseeing the Club’s Safeguarding and Diversity & Inclusion policies and their details can be found on the club noticeboard.

Health and Safety

The Club takes all reasonable precautions to ensure that all courts, facilities and areas are safe but accepts no responsibility for loss of or damage to personal property or bodily injury unless it is due to our negligence.

All attendees must behave in a proper and responsible manner:

• No alcoholic drinks, glasses or glass bottles are allowed to be taken on court.

• Appropriate clothing and footwear should always be worn.

• Normal etiquette for racquets sports should be followed.