What are the benefits of paying by direct debit?
Unlike paying by card, cash or cheque, you won’t have to remember to make future payments. As soon as your subscription fee is due, we’ll collect payment straight from your pre-agreed bank account.
How do I set up my direct debit payments?
You will receive an email from us asking you to authorise the set up of your direct debit payments. This email will direct you to our secure direct debit set-up portal where you will be asked to input your bank account and contact details.
You may choose to pay your subscription by monthly or annual payment.
Monthly payments are fixed during each 12 month membership period and will be collected on (or around) the same date each month.
Annual payments are for a 12 month membership period and will be collected as on (or around) the same date each year.
Membership subscription rates are reviewed annually on 1 October. You will be contacted by us about your new subscription rate in the month before the anniversary of each renewal.
You’ll be collecting my payments using GoCardless. Who are GoCardless?
GoCardless is an approved Direct Debit provider, who work with over 30,000 businesses across the UK, Europe and Australia. They are authorised by the UK Financial Conduct Authority to provide payment services.
GoCardless is ISO 27001 accredited: a widely recognised, internationally accepted standard for information security. More information on GoCardless security credentials can be found here.
We choose to work with GoCardless as our direct debit provider so that your payments are protected and you’ll be guaranteed a refund if a payment was ever taken in error.
What if I need to cancel my membership?
Monthly and Annual memberships that are paid by direct debit may be cancelled by giving three calendar months’ clear notice to the Club in writing or by email. No refunds will be given for unused periods of membership.
If you are thinking of cancelling your membership with us, we would welcome the chance to discuss this with you. We have a range of membership options available and are happy to look at alternatives that might be suitable for you.
Should you have any questions or queries regarding your direct debit membership payments or their set up, please get in touch with us by phone on 01903 247270 or email us at firstname.lastname@example.org